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Hello BTCjam Members,

At BTCjam, we devote significant resources to safeguard your assets that we are entrusted with.  However, we also encourage you to be vigilant and want to provide you with some tips that can help prevent unauthorized individuals from accessing your account.

First and foremost, we encourage you to enable 2-Factor Authentication (2FA) in your BTCjam account.  In addition to 2FA, this blog post will touch on a few examples of strong password practices and other tips for preventing access to your personal information.  These are just a few examples of ways for you to maintain your security for your BTCjam account and for other accounts as well.

First, your password should follow common principles to avoid hackers from guessing your password.  

Here’s what you should do:

1. Create difficult passwords that contain a mixture of numbers, letters (uppercase and lowercase) and characters.
2. Create different passwords for your social media, email and financial accounts.

Here’s what you should NOT do:

1. Don’t use your name or any family member’s name as part of your password.
2. Don’t use your birthday or any other easily identifiable information in your password.
3. Don’t use the same password on multiple accounts;.
4. Don’t use any information posted on social media as part of your password.

One important note: your email account is a very important line of defense in your information security.  Hackers will target your email account since it is the cornerstone to service confirmations and it is also the place where you are notified of password changes and other transactions.

Second, make sure you are visiting the intended website and not some cloned site. Never enter your information into a pop-up window or clone site.  Ensure you are on a secure website which will be indicated by the presence of a security icon (such as a closed padlock) before the website name (url).

Finally, be vigilant when using public hotspots and public computers.  These are typical places where spyware or malware can be installed and unsuspecting users’ accounts can be breached and information stolen.

The intention of this blog is not to scare anyone but to be mindful of today’s realities.  Rest assured, we will continue to invest heavily in the safety of your account and account information. 

P.S. Finally, a specific note to BTCjam – we will never ask for you to send us money to approve a loan.  After all, we are a marketplace with a mission to provide high-quality mispriced borrowers access to credit!